Please read this policy carefully. This is the Refund Policy for all products and services delivered by Mildred Talabi (company name – Talabi Enterprise Ltd). 

Digital products

There are no refunds issued for digital products, including online training programmes.

We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving or downloading our products.

Coaching & Consulting

There are absolutely no refunds on Coaching and Consulting because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because results depend on your openness to being coached and your willingness to do the work.

If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments. Please contact your Coach directly to discuss this.

Upon providing deposit or full programme payment you are authorising our company to process your payment. Upon approval of your application, you are responsible for full payment of fees for the programme. No refunds will be issued if you are accepted into the programme and all instalments must be paid on a timely basis.

Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together.  If you’re late for your appointment, you lose that time.  If you don’t show, you’ll still be charged in full. In turn, we promise to honour our appointments and be on time as well. 

Lapsed Services

We understand life happens and circumstances may prevent you from starting or even completing your coaching within an appropriate timeline. However, if you pay for coaching services and fail to start or have your initial session with two (2) months of your initial payment, you forfeit any payments received and no refunds will be issued. Attempts will be made to provide you with a comparable service through a digital product or online programme within one (1) year of your initial payment; however, 1:1 coaching services are not guaranteed as coaching programme offerings and pricing may have changed since your initial payment. After one (1) year from your initial payment, you will be required to contract for new and existing coaching services.

A Note on Payment Plans

If you invest with us using a multi-pay or payment plan and you decide to stay in the programme, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If you do not get your information up-to-date during that grace period, programme access will be suspended. If you aren’t able to bring your account into good standing within 7 days after that, then we will reluctantly be turning your details over to a collections agency.

Contact us

If you have any questions about our Refunds Policy, please contact us:

By email: info@mildredtalabi.com